Products

All gift box products come as flat-packed. They are easy to assembly and the instructions can be downloaded here.

Products will be delivered as individual items in a delivery envelope without any excess packaging materials. Your order confirmation will be delivered only by email.

Ordering with us

After placing an order online, you will receive an order confirmation by e-mail. If you have any concerns or questions regarding the delivery or you wish to change our order, please email us at hello@trulygifting.com as soon as possible.

If you have any other queries, regarding Truly Gifting Ltd as a company, product features, gifting concept, general feedback on the products/concept or other issues you wish to share, please email us to hello@trulygifting.com

Delivery

If your product is delivered by courier service, you can track your order online through a link provided to you in an email confirmation of purchase.

1st Class Royal Mail orders should be placed before 2.30pm to ensure next day delivery. Truly Gifting is not responsible in any possible delays in Royal Mail deliveries.

Privacy

The Truly Gifting website allows you to become a member. When you become an Truly Gifting member, we ask you to fill out a form that requests your name, address and e-mail address.

The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site.

Truly Gifting will NOT share this data with any third parties.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment.

Payments

Payments on Truly Gifting are handled by Paypal. This allows you to pay using an existing Paypal account or a credit or debit card.

Cancellation Policy

You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the items(s) or within 7 working days of receipt of the item(s) by following our returns process.

How to cancel your order

Please notify our Customer service Team in writing by email to hello@trulygifting.com. Upon receipt of your email, a confirmation email will be sent to you.

You do not have to give any reason for cancellation but a brief explanation will help us to improve our service in the future.

After you cancel an order, you must return the goods to us within 7 days. Gift packages and boxes has to be flat-packed as they were, with no signs of assembly. Greeting cards must be returned unmarked and with the envelope. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will need to charge you for the reduction in value.

We will provide a full refund excluding postage and packaging costs.

Faulty Goods Guarantee

If there is a problem with the goods, please notify us by by email to hello@trulygifting.com providing details of the problem within seven days of delivery. Please describe in detail the fault and suspected cause of it. We might ask you to send back the items or email us photos of the damaged goods. In order to be refunded, the fault should not be caused by the delivery package stored by the customer in conditions, where the ordered goods are damaged by moisture or bending. Nor we do not compensate any damage caused to the goods from not assembling our boxes as instructed in our webpage or other mishandling of items.  Any damage caused by mailing/delivery service, uncareful packing of the items by logistics or failure in presented quality will be compensated fully.  

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.

Intellectual Property Rights & Non Commercial Use

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

This website is for your personal and non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this website. You may not use this Site, nor any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site unless authorized in writing by the Director of Truly Gifting Ltd.